ORDERS & RETURNS
Delivery
We are now offering FREE STANDARD DELIVERY on all orders. Orders are sent via Royal Mail using a Signed For service, so please ensure someone will be available to take delivery. Standard service is 3-7 days. If you need your items sooner, please choose the Express service at £5.95, usually 2-3 days but we always aim to dispatch all orders as soon as possible.
All items include a free gift box.
Costs and Pricing
The prices of goods, and any applicable shipping charges will be clearly stated before you finalise your order. There are no hidden costs; the price you see on your order is the price you will pay. In the unlikely event that the total cost of your order differs from the figure you agree to pay, we will contact you first to confirm your wishes to proceed or cancel the order.
Returns and Refunds
Refunds can only be placed on the credit card used for the original purchase.
Return of Non-Faulty Items
Toko offer a 10-day return policy on undamaged items purchased from the website. Please notify us by email or phone and we will provide instructions regarding returning the item. We advise using a secure postal service that offers proof of delivery, as we cannot be held accountable for items lost or damaged in transit.
Return of Damaged Items
In the event of an item being delivered to you damaged, please refuse the goods on delivery and we will organise a replacement to be sent to you. Ideally, goods should be inspected on delivery. If you are unable to inspect the goods then please sign for them 'unchecked'. Where products are not checked on delivery please ensure they are inspected as soon as possible.
If you have taken delivery of damaged items then please notify us by email or phone within 3 days. We will provide instructions regarding returning the item and you then have a choice of the following options:
1. We will reimburse all reasonable postage costs and send you a replacement within 3 working days.
2. We will reimburse all reasonable postage costs and give you a full refund.
Your order will be processed quickly and efficiently, and if we are unable to ship your order for any reason we will contact you directly to inform you of the situation. We have the facility to track all orders via your registration details but we also advise that you print out or save a copy of your final order for your own records.
